if you wonder something…
FAQ
Inquiries and Reservations
Can you share a bit more details of how it works?
Have a look at Menu & Order and submit an inquiry with your request details form via Contact, or email to us.
Normally within 3 business days, we will reply back to you with our availability and an initial quote (if enough information is provided in the form).
Please complete reserving the date with non-refundable deposit payment by bank transfer (the amount is mentioned in the quote).
Finalize your order details after receiving consultations with us accordingly, and we will provide a finalized invoice for you. We accept minor order changes like changing no. of cupcakes, 14 days before the pick-up/delivery date.
Please complete full payment till the due date mentioned in the invoice. The due is normally 14 days before the pick-up/delivery date.
Based on your plan, we will pass cakes over to you or deliver to the venue, or even display them.
When should I make a reservation?
We strongly recommend at least one month in advance since our availability is very limited especially for weekends.
How can I ensure my bookings?
Reserving the date for you can be completed with deposit payment by bank transfer ( amount informed in a quote ). I can work on a very limited number of cakes per month and it’s first come, first served!
Can you make cakes modeled by other cake styles?
Please share an image of the cake design with us, then we will come up with our own design inspired by the image. Please be noted that we don’t copy other styles as they are to show respects to all bakers and cake decorators in the world!
Delivery
How do you pack and wrap cakes?
My cakes will be passed to you in a box with a lid and on a cake board. If you drive to the venue, please run calmly and ensure turning on the air-conditioner to keep the cakes cool on warm/hot days ( well, maybe no worries about air-conditioning given UK weathers, but turn off hot heating instead! ). If your plan can receive a delivery service from us, we will deliver in the best way to the venue and display for you.
can you deliver cakes for me?
Our cakes and desserts are collection only. We offers a few pick-up options for you, which include:
Wimbledon Tube Stattion
Earls Court Tube Station
CouCou Natsuha’s kitchen in Wimbledon (15 minutes walk from the station)
Booking Modification & Order Cancellation
What happen if I need to change the pick-up/delivery date?
We can accept one-off change only if we are available on the date. Please make sure contacting us if you wish to change the date 14 days before the initial date.
What happen if I should cancel my order?
You can cancel your order with no cancellation fee until 14 days before the pick-up /delivery date, 50% until 8 days before, 100% is charged 7 days before. Please let us know as soon as possible if your plan should be changed, and kindly be noted that deposit is non-refundable for any reasons.
how can i receive refund for cancellation?
We will inform the total refund amount over email, and complete refund payment by bank transfer normally within 3 business days. Please share your bank account details when you contact us on cancellation.
Misc
How do I store your cakes, or what should I do to keep leftovers if there are?
We pass our cakes over to you only on the date when cakes are eaten, and we recommend to eat within the day as we believe cakes are always best in fresh conditions. If you still need to keep leftovers for several hours or days, please follow guidances below.
Fresh cream/ Chocolate ganache cakes - as nature of fresh creams, please eat within the day. If you’d like to keep them for short time in nicer condition, they can be stored in a sealed food container in the fridge until just before eating.
Buttercream cakes - they can be stored in a sealed food container in the fridge up to 2 days (in the freezer up to 1 week). Please make sure the cakes are brought to room temperature at least 1 hour before eating/cutting.
Can I rent display stands or plates?
Yes ( rental fees apply ). If you need them, please specify what you would like to rent in an inquiry form. Please find available stands/plates below. It needs to be returned to our kitchen in the same condition within one week.
cake stand (11” or 12”)
cake-pop stand ( 21 holes )
round silver mirror plate ( 25cm diameter )
Is your kitchen free from nuts?
Most of our cakes and desserts other than tarts don’t have nuts, but our kitchen is NOT nuts free. If you plan to bring our sweets to your loved one’s school, please be mindful that, since some schools have very strict no nuts policy in UK.
Do you make cakes free from eggs/dairy, or Vegan cakes?
Unfortunately no at this moment, but we will update to you via the website when we can make delicious free-from cakes we can offer to you with full of confident!